Frequently Asked Questions

Am I ready for the Digital Transition?

Insight can help you with the Digital Transition.

The Digital Transition will require regular U.S. broadcast television stations to switch from analog to digital broadcasts.
The Digital Transition will open up frequencies for public safety.
Do you use an antenna to receive broadcasting? If you do, you might loose signal. But, if you are already an Insight customer, then there is nothing to worry about.
The switch will be on JUNE 12, 2009. Are you ready?

Digital Cable and Satellite - what’s the difference?

Imagine choosing from thousands of programs every month. With Insight you get unlimited free on demand programming. Ever heard of satellite rain fade? Not a problem with Insight. With Insight, you receive programming over our state-of-the-art, hybrid fiber coax network. Plus, Insight now delivers 10 Mbps internet speeds. That’s lightning fast. And, you can bundle all three services for one low price. Not with satellite!

How does On Demand TV work?

Use your set-top box remote control to order On Demand TV programs.

Insight has created the following minimum requirements:

Windows Requierements

Operating System	RAM Memory	Processor (CPU) Speed	Hard Drive Free Space	CD-ROM Drive
Windows NT 4.0 Workstation	64 MB of RAM (128 MB of RAM recommended)	200 MHz processor speed	150 MB	Required
Windows 2000	64 MB of RAM (128 MB of RAM recommended)	233 MHz processor speed (300 MHz recommended)	150 MB	Required
Windows XP (Home or Professional)	128 MB of RAM (256 MB of RAM recommended)	233 MHz processor speed (300 MHz recommended)	150 MB	Required
Windows Vista	512 MB (1GB of RAM recommended)	1.0 GHz	15.0 GB	Required

Macintosh Requirements

Operating System	RAM Memory	Processor (CPU) Speed	Hard Drive Free Space	CD-ROM Drive
Macintosh 8.5 - 8.6.1	32 MB of RAM (64 MB recommended)	G3 or better processor	50 MB	Required
Macintosh 9.0 - 9.22	64 MB of RAM (128 MB recommended)	G3 or better processor	50 MB	Required
Macintosh OSX 10.0 (Tiger)	128 MB of RAM (256 MB recommended)	G3 or better processor	150 MB	Required
Macintosh OSX 10.5 (Leopard)	512 MB (1GB of RAM recommended)	512 MB of RAM Intel or G4 (867 MHz+)	9.0 GB	DVD-ROM required

My old phone number – can I keep it?

Yes!

Speeds up to 20 Mbps
Up to 6X faster than 1.5 DSL and 170X faster than Dial-up
Up to 6 Gig of e-mail storage
Now 150% faster - no extra charge
Voted Best Internet Service provider in Kentucky by readers of PC World

TV you control, not TV that controls you
Unlimited FREE On Demand TV
Up to 10X the choices of satellite
Cable on Additional TV Outlets is FREE
Satellite Rain Fade is eliminated

Same phone. Same number. Same features. Costs less.
Unlimited local and long-distance calling for one low price
Free Voice Mail, Caller ID and 12 other features
And a phone bill you can actually understand

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